Contact or Visit Us
Feel free to contact us with any queries you might have, we are here to help by email Monday to Friday 9am - 5pm. Please email us and we will respond as soon as we can.
Niche Pens Ltd
12 Waterside Court
Tel:01633 854 335
We will be available to post items between the above times - Royal Mail come to our office to collect our parcels at approximately 3pm everyday and therefore any orders made before around 3pm can normally be posted the same day, if in stock.
Missing Order Confirmation Email?
If you have made an order and paid using Paypal and received an email confirming the payment but not one from us, please note that if you did not click 'COMPLETE' at the end of the checkout and returned to our website from Paypal, the email will not have been prompted. We will have received your order though, so look our for our 'Shipped' email within a day or so!
Want to visit us to try before you buy?
We are open Monday to Friday, 9am until 5pm. If you'd like to visit us outside those times, please get in touch and we will see what we can do!
We have been selling online since 2004 and have customers all over the world, but just because we are predominately an online mail-order shop, we do welcome people coming in person to see and test out pens and inks they are interested in buying.
Our office is NOT a warehouse with shelves stacked to the ceiling and because we are relaxed and not in a city centre, it may just be the perfect place to come and look at pens!
Postal Address: 12 Waterside Court
South WalesNP20 5NT
We are just off the M4 motorway in Newport, South Wales, so we are ideally located for visiting from Cardiff, Bridgend, Chepstow, Bristol or further afield! We are about 12 minutes from the Severn Crossing (Prince of Wales Bridge!) so not far from Bristol and it will take around 15 minutes to drive from Cardiff.
When heading WESTBOUND, you need to exit at J25A, before the tunnels. Filter left at the roundabout and head towards Sainsburys on the left. At the mini roundabout at the bottom of the flyover bridge, go straight ahead and enter through the yellow gates into Waterside Court. We are the last building on the right - parking is right outside the front door.
When heading EASTBOUND you need to exit at J26. Then head into Newport via Malpas Road (3rd Exit). Follow the road, past houses and shops. At the roundabout after around one mile, you will essentially need to do a U-turn and join the bridge up onto the dual carriageway signposted Cwmbran. After half a mile, you will arrive at a set of traffic lights. Turn right going toward Sainsbury's. At the mini roundabout at the bottom of the flyover bridge, go straight ahead and enter through the yellow gates into Waterside Court. We are the last building on the right - parking is right outside the front door.