Delivery Information
We are shipping as normal but some international postal deliveries are still experiencing some delays due to Covid-19 effects.
Please also take time to read our post-Brexit information page if you are outside the UK to see what will happen now with tax and import duty.
Orders within the UK under a total value of £25 will incur a postage charge of either £1.99 for Royal Mail 2nd Class or £2.99 for Royal Mail 1st Class - you are given the choice at checkout. 1st Class is estimated to be 1-2 days and 2nd Class is estimated to be 3-5 days.
All orders of £25 and above will be delivered free of charge to any UK address. They will be either Royal Mail 2nd (if under £50 in value) Royal Mail 1st (if between £50 and £175) or Royal Mail Special Delivery (if over £175)
You will have the option to upgrade to Special Delivery if your order is under £175 at the checkout. Special Delivery is Next Day Guaranteed by 1pm, this excludes the weekends/bank holidays and is dependent on an item being in stock and ordered before 3pm. Please check with us if you are unsure by emailing info@purepens.co.uk
Orders made before 3pm Monday-Friday will generally be dispatched on the same day. Orders made after 3pm on Friday will be dispatched the following Monday.
Overseas Delivery
|
| Order Value |
Post Service |
| Upto £20 |
£3.99 for Untracked Airmail |
| Over £20 |
£7.99 for Tracked/Insured.
N.B: If your order weighs over 2KG, we will probably contact you with a revised price due to the parcel being too heavy to be sent using normal postage methods
|
You'll also have the option to use DHL for shipment by selecting it as checkout, the price will be £27.50 or £45 depending on whether you are Europe or Rest of World.
VAT and Currency
If you live in the UK, VAT at the current applicable rate is included in all product and shipping prices and is automatically calculated at the checkout stage. There should be two prices shown on our site - including and excluding VAT.
If only one price is showing, it will be the excluding VAT price. We have a hidden calculator to add VAT for UK customers on each page, but it may take a few seconds to load and display both prices.
If you live elsewhere, including the EU, no VAT will be charged on products or postage. The cost will be automatically calculated at based on where you love and our website should be able to tell as soon as you visit.
All prices are shown in British pounds sterling (£) as standard, but you can select alternative currencies in the top menu. You can pay in your own currency and you will know exactly the price and not worry about bank charges or conversion rates adding any extra cost after payment.
Delayed Deliveries
We ship the majority of our orders via Royal Mail.
For deliveries in the UK, Royal Mail suggests 1-4 working days for parcels to arrive.
For deliveries in Europe, Royal Mail suggest 7-10 working days for parcels to arrive.
For deliveries to the Rest of the World, Royal Mail suggests up to 21 working days for parcels to arrive.
If you find that your order has taken longer than the suggested delivery time, before you contact us please ensure that you have checked with your local sorting office to see if they have your order. They will not always leave you a card to inform you that there is a parcel waiting for you, but you can generally call or visit with some identification and they can give you your parcel if it is there.
In the case that your order has been returned back to us because it was left unclaimed or the delivery address was wrong or incomplete, it will be the customers' responsibility to pay for rescheduled delivery.
