Christmas Opening & Delivery Times
*We will be closed on Friday 21st December and will reopen on Thursday 27th December 2018*
Please note the following last posting dates for Christmas delivery:
Eastern Europe, Asia, Mediterranean Islands: Friday 7th December 2018
Australia, New Zealand, Turkey: Monday 10th December 2018
Eastern, Central Europe: Friday 14th December 2018
USA, Canada: Friday 14th December 2018
Western Europe: Monday 17th December 2018
United Kingdom - 1st Class (Orders under £125): Thursday 20th December 2018
United Kingdom - Special Delivery (Orders over £125): Friday 21st December 2018
Orders to the UK
Orders within the UK under a total value of £20 will incur a postage charge of £2.99.
All orders over £20 will be delivered free of charge to any UK address. They will be either:
Orders between £20 and £75 - Free 1st Class Delivery
Orders between £75 and £125 - Free 1st Class 'Signed For'
Orders over £125 - Free Special Next Day Delivery.
For orders under £125, there will be the option to upgrade your postage to Guaranteed Next Day 'Special Delivery' with the Royal Mail for an additional cost of £6.99.
PLEASE NOTE: The Next Day Delivery option requires the items to be ordered before 4pm and to be in stock. Royal Mail do not guarantee to deliver on Saturdays, but generally will. The Next Day delivery does not apply to orders made on Saturday or Sunday. We endeavour to keep the website stock up to date, however, if there is an issue with an item we will contact you as soon as possible to let you know of the issue and seek your instructions on the order. Some items on this website have a delivery schedule listed under the product and that information will override the above with regard to Next Day Delivery.
Deliveries to EU countries
ORDERS up to £29.99 will incur a £4.99 Untracked postage and package service.
ORDERS over £29.99 will incur a flat-rate of £7.99 for Tracked/Insured postage and packaging. N.B: If your order weighs over 2KG, we may contact you with a revised price due to the heaviness. You will also have the choice to upgrade to a Courier for £40.00.
Rest of the World
ORDERS up to £29.99 will incur a £7.99 Untracked postage and package service.
ORDERS over £29.99 will incur a flat-rate of £11.99 for Tracked/Insured postage and packaging. N.B: If your order weighs over 2KG, we may contact you with a revised price due to the heaviness. You will also have the choice to upgrade to a Courier for £50.00.
VAT and Currency
All prices shown are in British Pounds Sterling (£)
If you live in the UK or are part of a EU member state, UK VAT at the current rate is included on all products and shipping prices. If you are a VAT registered business in the EU, but outside the UK, you can input a VAT reg number and have your VAT removed before payment during the checkout process.
If you live in a country that is not a member of the EU, VAT will automatically be deducted from the total at the checkout stage. Please note that you will most likely have to pay an import duty on your items entering your country.
For more information on currency conversion, a Goolge Search will give you an indication but your own banks' conversion will vary. Paying by Paypal will likely give a real time conversion on payment. Please consult your country's Customs & Excise website for more information on import duties payable.
We ship the majority of our orders via Royal Mail.
For deliveries in the UK, Royal Mail suggests 1-3 working days for parcels to arrive.
For deliveries in Europe, Royal Mail suggest 5-7 working days for parcels to arrive.
For deliveries to the Rest of the World, Royal Mail suggests up to 14 working days for parcels to arrive.
If you find that your order has taken longer than the suggested delivery time, before you contact us please ensure that you have checked with your local sorting office to see if they have your order. They will not always leave you a card to inform you that there is a parcel waiting for you, but you can generally call or visit with some identification and they can give you your parcel if it is there.
In the case that your order has been returned back to us because it was left unclaimed, it will be the customers' responsibility to pay for rescheduled delivery.